FAQ

What forms of payment do you accept?
We accept the following means of payment: Visa, MasterCard,service@megumijewelry.com

How will I know that my order was accepted?
You will receive a confirmation that your order has been processed. We will ship your order when all data, including credit card information, has been approved. In order to process your order, the cardholder's name must match the name of the billing address, and the billing address must match that of the purchasing card.
service@megumijewelry.com.

How can I check the status of my order?
You may check the status of your order by logging onto "My Account" or by calling (310)396-3700 from 10 AM to 6 PM PST Monday thru Friday. You can also email us at order@megumijewelry.com.

When is my credit card charged?
Items are charged to your card when we ship your order. If an item is on backorder, you will not be charged until it ships. All freight charges are pro-rated on the value of your shipment.

What if I have questions about the products offered online?
Please contact us with any questions you have by email at product@megumijewelry.com or call us at (310)396-3700 from 10 AM to 6 PM PST Monday thru Friday.